We come to you at no extra cost, with no weekend or after-hours surcharges.
Get up and running again quickly, without breaking the bank! Call us now on 0401 271 200.
On-site Repairs: $99 for the first hour, followed by $15 per 15 minutes thereafter.
Flat rate pick-up and drop-off: $160 (average turn around within 24 hours).
With both onsite and flat-rate options, if we are unable to fix your problem, you won’t be charged.
How We Keep Our Prices Down:
- By keeping our overheads low.
- By being owner operated (the person fixing your computer will always be one of the owners).
- By knowing what we’re doing and being good at it.
It is rare that you will pay much more than $149 for in home repairs, or $160 for issues we deem more cost effective to pick-up, repair and return. Even with the latter option, over 90% of these jobs are fixed and returned to you within 24 hours (often the same day).
To be able to ensure the cost doesn’t blow out for on-site repairs, we will always recommend certain types of problems (predominately those that involve a lot of waiting, such as reinstalling an operating system or running data recovery tools, to be repaired at our workshop using the flat-rate option).
Stop being stressed and worried and enjoy having your computer back to normal - Call us now on 0401 271 200
7 REASONS TO CHOOSE US:
We will also always give you the option for a flat rate take away and repair - We will often offer this within a few minutes of diagnosing a problem, in which case, we won’t even charge for the full first hour, but rather offer the take away and repair flat rate – the average price for a take away backup, re-format and re-install of windows (or MAC OSX) is $160 0and the average turnaround time is less than 24 hours and often the same day) – which includes re-installing any key software you have, as well as my package of anti-spyware, anti-virus and auto-backup software, plus a few other goodies, which can make a huge difference and make it less likely you’ll see me again any time soon.
Know you’re getting an expert - While there are a lot of good repairer’s out there, there are also a lot who really don’t know how to think on their feet, which will cost him time and you money. When you call Canberra Tech Support, you will always speak with Dan (owner and manager) and either have him as your repairer or one of our experienced and qualified technicians that are all partners in the business. You know the person fixing your problem is responsible for the business and it’s reputation.
Better Value – Compared to the franchised repair companies, our costs are low. Our fee doesn’t need to cover call-center or admin staff. Most guys that come out on-site are working for someone else, often subcontracting for a fraction of the hourly rate they charge you, so there is a motivation to stretch out a job longer than needed or up-sell products that aren’t necessary. Whether Dan or one of his partners are working on your issue, we have built our business on word of mouth and need to finish jobs as quickly as possible to keep up with demand.
Flexibility to get the job done – Although most problems are fixed within an hour, if the problem is serious enough to require extra resources, we can work work out a reasonable, flat price to fix the problem properly in the workshop. A technician working for someone won’t have the same level of flexibility.
No after-hours surcharge – We don’t charge extra for evening, late night or weekend repairs.
Band-aid vs a permanent fix – Often when presented with a problem one can find ways of solving it that will be easier, but ultimately either lead to the problem returning, or some other needed function being disabled. As with any type of repairs, it is important to think through the long term consequences of any potential solution.